Recently, during a crucial digital transformation project at a Fortune 500 company, a junior team member asked me something that stopped me in my tracks: “If most change initiatives fail anyway, why do we try so hard?” It was a moment of clarity that crystallized everything wrong with our current approach to change management.
Throughout my career, I’ve witnessed countless organizations and leaders struggling with change initiatives. While change is undeniably challenging, our responsibility as leaders isn’t just to guide teams through transitions—it’s to ensure they thrive in them. And to do that, we need to challenge everything we think we know about change management.
Breaking Free from the Failure Mindset
We’ve all heard the infamous statistic – “70% of all change initiatives fail.” It’s repeated in boardrooms, cited in presentations, and used to justify conservative approaches to transformation. This statistic isn’t just flawed; it’s actively harmful to our organizations’ ability to evolve.
Think about it – Would you board a plane if the pilot announced a 70% crash rate? Would you invest in a business with a 70% chance of bankruptcy? Of course not. Yet we’ve accepted this defeatist narrative in change management without questioning its impact on our initiatives before they even begin.
In my experience leading transformations, I’ve discovered something counterintuitive – our obsession with avoiding failure often becomes the very thing that ensures it. We’re so focused on not becoming another statistic that we strangle innovation with over-processing and suffocate creativity with excessive controls.
We need to reframe how we view change entirely. Instead of asking “What could go wrong?” start asking “What becomes possible?” By changing their mindset and focusing on opportunities rather than obstacles, teams naturally become more engaged, innovative, and resilient. When we expect success and design for it—through clear accountability, celebrated wins, and continuous adaptation—we create a self-fulfilling prophecy of positive outcomes.
The Clarity Paradox in Change Management
Conventional wisdom tells us that ‘clarity’ is at the heart of successful change management. As leaders, you’re expected to have all the answers — to present pristine roadmaps and detailed plans for every step of the journey. But in today’s complex business environment, this expectation isn’t just unrealistic — it’s counterproductive.
I learned this lesson firsthand during a global ERP implementation. Instead of dictating every process change and system requirement upfront, we outlined our core objectives: streamline operations and improve data visibility. By leaving room for department-specific needs, teams across finance, operations, and sales contributed insights that shaped the final solution. The resulting system was far more effective than what we would have achieved with a rigid, pre-defined approach. More importantly, because teams helped design their workflows, adoption rates soared.
Perfect clarity, while comforting, might actually be holding you back. When you provide clarity on objectives and outcomes and leave room for creativity in your change initiatives, it encourages experimentation, fosters ownership, and unleashes collective intelligence. Of course, change initiatives often start with resistance.
But rather than seeing resistance as an obstacle to overcome, smart leaders recognize it as valuable organizational intelligence trying to surface. Our strongest critics often become our greatest allies precisely because they care enough to challenge the status quo.
The key is creating an environment where employees sharing their knowledge is welcomed, and diverse perspectives are valued. When employees feel their insights matter, resistance transforms from a barrier into a catalyst for better solutions. They become co-creators of change rather than recipients of it.
Re-thinking Learning and Development – Equipping Employees for Successful Change
At the heart of every successful transformation lies a robust employee learning and development strategy. But are we approaching it the right way?
Traditional change management follows a predictable pattern: leadership decides, training programs are assigned, and employees are expected to comply. But this top-down approach misses a crucial opportunity. Instead of merely educating employees about what’s coming, we need to create an environment where knowledge flows in from all directions.
Consider the difference between compliance and commitment. When we simply train employees on new processes or systems, we get mechanical compliance. But when we invest in engaging with employees—employees shape how changes are implemented, and skills are developed—we inspire a desire for mastery. This isn’t just about teaching new skills; it’s about fostering a culture where change becomes an opportunity for growth rather than a threat to the status quo.
The key lies in transforming our traditional training programs into collaborative learning experiences. When employees become both teachers and students, sharing insights from their daily experiences, we unlock solutions that would never emerge from conventional training approaches alone. This mindset shift doesn’t just improve adoption rates—it creates a sustainable culture of continuous improvement where innovation thrives.
Enabling Sustainable Change with Right Tools and Resources
While learning sets the foundation, the right tools and resources act as accelerators for change. However, I’ve seen too many organizations fall into the trap of viewing tools as a silver bullet—implementing expensive systems or platforms without considering the ecosystem needed to support them.
Success requires more than just providing tools—it demands creating an integrated environment where these resources become catalysts for transformation. This means ensuring three critical elements align: the right tools for the job, accessible support systems, and most importantly, a culture that encourages experimentation.
Consider your technology implementations. Are they merely digital versions of old processes, or do they genuinely enable new ways of working? The most effective organizations create a framework where tools enhance human capability rather than simply automating existing workflows. They build support systems that include just-in-time learning resources, peer mentoring networks, and feedback mechanisms that help teams adapt and improve continuously.
The goal isn’t just adoption—it’s adaptation. When we provide the right combination of tools, support, and cultural reinforcement, we create an environment where change becomes not just manageable, but sustainable.
Measuring Success and Continuous Improvement
This brings us to perhaps the most crucial element of modern change management – how we measure success. Traditional metrics that focus solely on project completion and ROI tell only part of the story. True success in change initiatives should be measured across multiple dimensions:
- Employee Engagement: How actively are people participating in the change process?
- Innovation Metrics: What new ideas and improvements have emerged during the transformation?
- Adaptation Speed: How quickly can the organization pivot when needed?
- Cultural Impact: How has the change influenced organizational behavior and values?
- Sustainability: Are the changes becoming embedded in daily operations?
The key is establishing a continuous feedback loop that allows for real-time adjustments and improvements. When we measure what matters—not just what’s easy to measure—we create a foundation for lasting organizational change.
Your Role as a Leader is to Embrace the Chaos of Change
The future of change management isn’t about controlling chaos—it’s about harnessing it. As leaders, our role has fundamentally shifted from directors to facilitators of transformation. This means having the courage to admit we don’t have all the answers and the wisdom to trust our teams’ collective intelligence.
The organizations that will succeed are those that can turn change from a dreaded event into a competitive advantage. When we embrace uncertainty, welcome diverse perspectives, and create space for experimentation, we unlock unprecedented opportunities for growth and innovation.
The question isn’t whether your organization will face change—it’s whether you’re brave enough to embrace a new approach to managing it. The time has come to rewrite the rules of change management. Will you be one of the authors?
Sondra Leibner is a Managing Director with alliantConsulting. She is a transformational leader and strategic visionary – an executive-level consultant who fundamentally transforms leaders’ approach to strategy development, leadership alignment, change management, culture design, and talent development. When you meet Sondra, you will feel the depth of her experience and her understanding that your challenges, culture and circumstances are unique. She will bring flexible, creative and pragmatic approaches to create truly customized and workable solutions. Sondra’s ability to communicate complex messages in simple and memorable ways enhances her ability to achieve unprecedented levels of engagement and adoption. When you begin working together you will be excited about your next meeting.
